Kong API Management to Achieve
Centralized and fully Automated API Management
Client Overview
Our client HSBC Bank is one of the world’s largest banking and financial services institutions, serving over 39 million customers globally. Headquartered in London, HSBC operates across 60+ countries, offering a wide range of services including personal banking, corporate finance, wealth management, and global trade solutions. Known for its strong international presence, HSBC supports both individuals and businesses with cross-border capabilities and digital-first banking experiences. The bank emphasizes sustainability, innovation, and inclusive growth as part of its long-term strategy.
Business Objective
The business objectives center on enhancing data processing efficiency, accelerating forecast generation, ensuring secure real-time transaction recording and reporting, and shifting to an API-First strategy while fostering a robust API ecosystem. Currently, the API ecosystem operates in silos, lacking centralized management, reusability of capabilities across teams, and streamlined paths to market, which hinders overall agility.
Industry
Finance
Platform
Kong
Service
APIM, API Gateway
Challenges
Lack of Centralized API Management
No unified gateway to manage APIs across teams, leading to silos and inconsistent practices.
No Infrastructure-as-Code
Existing API platform lacked IaC, making it difficult to build and tear down environments quickly.
Siloed APIs
Each team operated independently with limited visibility, governance, or collaboration.
No Central Governance & Security
Absence of centralized enforcement for security and compliance measures.
Infrastructure Isolation
Requirement for each team to host a Kong Data Plane in its own data center to support SLA-specific needs.
Centralized Control Plane
Needed a central Kong Control Plane for visibility across all team deployments.
FAPI Compliance (Future State)
Needed Open Banking standards and Kong best practices to lay compliance foundation.
Ready to eliminate API silos, enforce centralized governance, and accelerate secure API delivery like our client did?
Explore API SolutionsSolutions
Cross-Team Collaboration
Worked closely with BAs, Technical Architects, InfoSec, DevOps, and SysOps for alignment.
Data Plane Setup
Built dedicated Kong Data Planes in each team’s data center for isolation and SLA customization.
Central Control Plane
Established a central Kong Control Plane to manage multiple Data Planes.
SSO Integration
Integrated with ADFS and LDAP servers to enable Single Sign-On in Kong Manager.
Automation with Ansible
Delivered Ansible scripts for automated Kong deployment.
APIOps Implementation
Produced blueprints for API promotion across environments using CI/CD, reducing downtime.
MVP Delivery
Successfully deployed four MVP APIs on the new setup.
Knowledge Transfer
Ensured the client was hands-on capable by project completion.
As we come to the end of the second week of Hypercare for the US Warehouse project, I want to thank the entire Neos team for the incredible work that they have done over the past few months.
Results
Automated Deployments
Delivered fully automated Kong deployment scripts for client self-sufficiency.
Faster API Delivery
Significantly reduced time to deliver and manage APIs.
Unified Monitoring & Control
Established a central plane to publish, monitor, and secure APIs.
Scalable Multi-DC Deployment
Deployed Kong across multiple data centers with centralized management.
Technology Stack
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