Amazon SP-API & Microsoft Dynamics
Integration for Karo Healthcare
Client Overview
Karo Healthcare is a leading European healthcare company that manufactures and commercializes over-the-counter (OTC) products and prescription medicines. With a product portfolio of 350+ SKUs sold across 90+ countries, they leverage Amazon as their primary e-commerce channel to serve customers in the US, UK, and Europe.
Business Objective
As part of their digital commerce transformation, the client aimed to streamline order processing by automating the synchronization of sales data from Amazon marketplaces into their Microsoft Dynamics ERP. They needed a cost-effective, scalable solution that would eliminate manual effort, improve accuracy, and support future integration extensions for returns, refunds, and analytics.
Industry
Healthcare
Platform
Azure
Service
Azure Integration
Challenges
Multi-Marketplace Complexity
Handling multiple Amazon geographies with unique marketplace IDs and configurations
Security & Compliance
Securely connecting to Amazon’s SP-API and managing IAM roles and access tokens
ERP Integration
Mapping Amazon order data into Dynamics’ data structures and business rules
Scalability
Designing a future-ready solution that could accommodate additional workflows such as returns and buyer insights
Looking to streamline e-commerce operations by integrating marketplaces like Amazon with your ERP? Connect with us to explore how Azure Integration Services and SP-API can automate your order workflows while keeping you ready for scale.
Contact UsSolutions
Discovery & Solution Design
Conducted detailed discovery sessions and selected Microsoft Azure Integration Services due to the client’s Microsoft-heavy tech stack and existing Dynamics ERP
SP-API Authorization Setup
Configured AWS IAM roles, users, and app registration in Amazon Seller Central with required scopes
Azure Logic Apps Development:
Built scheduled workflows using HTTP connectors to invoke Amazon SP-API and fetch order data
Order Mapping & Ingestion
Transformed Amazon orders into Dynamics-compatible format and ingested them as sales orders
Secure, Scalable Architecture
Designed the integration for multi-marketplace coverage with extensibility for future use cases
Results
Automated Order Sync
Enabled automated, near real-time order sync from Amazon marketplaces to Microsoft Dynamics
Improved Order Visibility
Business users gained SKU-level visibility into Amazon sales orders
Scalable Foundation
Built a reusable and extensible integration framework for future enhancements
Technology Stack
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