Automation Solution Using Boomi to
Help Scale a Hospitality Business
Client Overview
Our client is a leading aviation travel and hospitality management company specializing in disrupted passenger accommodations and transportation services. The organization books over 7 million hotel rooms annually and partners with more than 100 airlines and thousands of hotels worldwide. With multilingual support and a global reach, the company connects airlines, cabin crews, and leisure travelers to safe, cost-effective accommodations.
Business Objective
The client aimed to improve operational efficiency, increase productivity, and reduce overall costs. They wanted to modernize how they handled customer RFPs while offering greater visibility, control, and scalability. The goal was to replace manual processes with a streamlined, automated system that could support business expansion and enhance the customer experience.
Industry
Travel and Hospitality
Platform
Boomi
Service
Workflow Automation & UI Development
Challenges
Manual RFP Processing
Customer RFPs were collected through Google Forms and manually entered into Salesforce. This process was error-prone and created bottlenecks as request volumes increased.
Lack of Automation
The lack of automation limited the organization’s ability to efficiently handle a growing number of hotel partners and RFP submissions.
Limited Real-Time Visibility
Customers had no access to real-time inventory or status updates, resulting in limited transparency and slower response cycles.
Inefficient User Experience
The manual and fragmented workflow reduced response rates and created inconsistencies in how RFPs were managed.
Looking to modernize your hospitality or travel operations with intelligent workflow automation? NeosAlpha helps organizations replace manual RFP processes with scalable, CRM-integrated solutions powered by Boomi.
Explore our Boomi ExpertiseSolutions
Interactive Web Application with Boomi Flow
NeosAlpha designed a responsive, customizable web application using Boomi Flow to replace Google Forms. The solution provided a structured and intuitive interface for managing RFP creation and submission.
Real-Time Salesforce Integration
The web application was tightly integrated with Salesforce through Boomi integration processes, enabling real-time data synchronization without manual intervention.
Template-Based RFP Management
The platform enabled dynamic RFP creation using customizable templates and a reusable question library, allowing the client to standardize and scale proposal workflows.
Automated Data Validation and Transformation
Incoming RFP responses were validated, transformed, and mapped directly into Salesforce, ensuring accuracy and eliminating duplicate manual entries.
Trackable and Controlled Distribution
Unique, trackable RFP links were generated for hotel partners, improving transparency and enabling better monitoring of response activity.
Results
Reduced Manual Effort
Automation significantly minimized manual data entry, freeing internal teams to focus on higher-value activities.
Improved Scalability
The low-code solution enabled the organization to scale operations across regions without increasing administrative overhead.
Enhanced User Experience
The interactive UI improved response rates and simplified engagement for hotel partners and internal users.
Operational Efficiency Gains
The integration-driven workflow streamlined RFP processing, reduced errors, and accelerated turnaround times.
Technology Stack
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