Seamless e-Commerce ERP Integration for
Automated Order Processing
Client Overview
Our client is a rapidly growing UK-based eCommerce company specializing in direct-to-consumer sales of their own manufactured products. With operations expanding across Europe, the client’s digital-first business model has been central to their competitive edge. To support their aggressive growth plans and rising transaction volumes, the company aimed to automate critical business processes and streamline backend operations for greater scalability and efficiency.
Business Objective
The client’s primary goal was to transform into a leaner, automation-first organisation capable of scaling operations without proportional increases in manual effort or headcount. This included:
- Seamless integration between Shopify (eCommerce) and NetSuite (ERP)
- Real-time order processing and customer sync
- Inventory and pricing visibility across platforms
- Automated fulfilment and accurate financial reporting
Their vision was to deliver a frictionless customer experience while supporting internal teams with timely, error-free data exchanges between systems.
Industry
Retail / e-Commerce
Platform
Boomi
Service
Integration, Automation
Challenges
Disconnected Systems
Shopify and NetSuite operated in silos with no real-time integration, resulting in delays and manual work during order fulfillment.
Order & Customer Sync
The lack of real-time sync meant orders and customer data were delayed in reaching NetSuite, impacting fulfilment timelines.
Inventory & Price Updates
Manual updates of stock levels and pricing from NetSuite to Shopify created risks of overselling or inconsistent pricing.
Scalability Limitations
With increasing sales volumes, the team risked operational bottlenecks without automation in place.
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Boomi-Powered Integration Strategy
NeosAlpha designed robust bi-directional integration flows between Shopify and NetSuite, mapping key data objects and workflows to automate end-to-end processes.
Real-Time Order & Customer Sync
Orders and customer profiles from Shopify were synced to NetSuite in real-time, enabling prompt fulfilment and CRM updates.
Inventory & Pricing Automation
Inventory levels and pricing data from NetSuite were continuously updated in Shopify to ensure real-time visibility and prevent stock discrepancies.
Out-of-the-Box Boomi Connectors
Utilized Boomi’s native connectors for Shopify and NetSuite, reducing implementation time and ensuring reliable API connectivity.
Exception Handling & Alerts
Custom error-handling logic was built into every integration flow, ensuring failures were logged and notified to relevant business users via email alerts.
Results
Faster Order Fulfillment
Automated workflows enabled accurate and timely order processing with minimal manual intervention.
Scalable Operations
The client handled increased transaction volume without scaling operational teams.
Real-Time Visibility
Live sync between systems enabled up-to-date order status, inventory levels, and financial reporting.
Improved Customer Experience
Consumers received prompt updates on order confirmations, shipping, and availability, resulting in better engagement and trust.
Technology Stack
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