Template-Based HCM Integrations Accelerate Customer
Onboarding for Fuse Universal
Client Overview
Fuse Universal is a UK-based Learning and Knowledge Platform provider that enables enterprises to deliver contextual learning at the point of need. Their platform supports organisations in conducting skill gap analysis, managing learning content, and measuring performance impact across diverse industries.
As enterprises use various HR and HCM systems, Fuse must integrate seamlessly with multiple platforms to onboard customers efficiently and deliver a unified learning experience.
Business Objective
Fuse Universal aimed to significantly reduce the time and effort required to onboard new enterprise customers.
Each client used different HR systems such as Oracle, Workday, or SAP SuccessFactors, with varying data structures and formats. Previously, integrations were built from scratch for every onboarding, leading to long implementation cycles, manual data validation, and operational inefficiencies.
Fuse’s primary goals were to:
- Reduce onboarding time for new customers
- Minimise manual intervention and spreadsheet-based processing
- Standardize integration architecture
- Achieve scalable, reusable, and low-maintenance integrations
- Enable automation with a lean IT team
Industry
Learning Technology
Platform
Boomi
Service
Enterprise Integration & Architecture
Challenges
Diverse HCM Ecosystem
Data had to be integrated from multiple HR systems, such as Oracle, Workday, and SAP SuccessFactors, each with different data models and quality levels.
Manual Data Processing
User profile data was manually processed using spreadsheets, increasing the risk of errors and delays.
Custom Integration Builds
Each customer onboarding required new integration development, resulting in repetitive work and longer time-to-value.
Lean IT Resources
Fuse required a lightweight, low-code integration platform that could scale without increasing operational complexity.
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Discovery & Architecture Design
NeosAlpha conducted workshops to analyse onboarding challenges and define a scalable integration strategy tailored to Fuse’s operating model.
Boomi iPaaS Implementation
Selected Boomi AtomSphere as the integration platform due to its low-code capabilities and extensive out-of-the-box connectors for HCM systems.
Canonical Data Model Design
Designed a generic canonical data model to standardise HCM user profile structures across multiple HR platforms.
Reusable & Modular Integration Framework
Built an end-to-end reusable template to connect any HCM platform with Fuse’s system APIs, with modular sub-processes designed for scalability and easy customer-specific customization.
Automated Reporting & Monitoring
Built monitoring processes to capture integration metrics and generate automated reports for business stakeholders.
Automated Monitoring & Reliability
Implemented scheduled integrations with automated success and failure tracking to ensure real-time visibility, proactive issue detection, and operational stability.
Results
70% Faster Customer Onboarding
Reusable templates significantly reduced implementation timelines.
100% Automated HCM Integrations
Eliminated manual spreadsheet-based processing and validation.
Improved Data Quality
Standardised data models enhanced accuracy and consistency across client integrations.
Scalable & Maintainable Architecture
Template-based approach ensured quicker builds and easier long-term maintenance for the Fuse IT team.
Technology Stack
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