Enterprise Integration Strategy for Home
Group’s Digital Front-Office Transformation
Client Overview
Home Group is one of the UK’s largest housing associations, supporting over 120,000 people across 55,000 homes in England, Scotland, and Wales. With a turnover exceeding £420 million, Home Group delivers integrated housing, health, and social care services.
Beyond housing, their care and support divisions assist nearly 30,000 vulnerable individuals annually across supported housing, justice, and health services. As a mission-driven organisation, delivering reliable and high-quality customer services is critical to their operations.
Business Objective
Home Group aimed to digitally transform its customer-facing services to improve responsiveness, efficiency, and overall tenant experience.
The first step of this transformation was modernising the front-office systems without disrupting ongoing customer services. To achieve this, they required a robust enterprise integration strategy that would unify legacy and modern applications while enabling scalable digital innovation.
Their objectives included:
- Digitising customer service interactions
- Modernising front-office applications
- Unifying legacy and cloud systems
- Creating a long-term integration roadmap
- Ensuring transformation without operational disruption
Industry
Charity
Platform
Boomi
Service
Enterprise Integration Strategy
Challenges
Complex Legacy Landscape
The organisation operated over 70 legacy systems alongside modern cloud applications and Oracle platforms.
Service Disruption
Digital transformation had to be implemented without interrupting existing customer services.
Undefined Integration Scope
Before platform implementation, the client needed clarity on integration scale, complexity, risks, and mitigation strategies.
Lack of Unified Operating Model
A standardized integration operating model was required to ensure long-term governance and scalability.
Planning a large-scale digital transformation across legacy and cloud systems?
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Stakeholder-Led Discovery & Assessment
NeosAlpha engaged business and technical stakeholders to assess systems, processes, and transformation objectives across the organisation.
Enterprise Integration Roadmap
Developed a comprehensive integration roadmap outlining phased implementation, risk mitigation strategies, and prioritised transformation initiatives.
Operating Model Design
Defined an integration operating model aligned with industry best practices to standardise delivery, governance, and scalability.
Integration Platform Advisory
Identified required integration platform capabilities to support hybrid legacy-cloud architecture and future digital initiatives.
Integration Center of Excellence (CoE)
Proposed and designed an Integration CoE framework to institutionalise governance, enforce best practices, and ensure adoption of the “Do It Right The First Time (DRIFT)” methodology.
Results
Strategic Clarity Delivered Rapidly
A complete enterprise integration strategy was delivered within a short timeframe.
Transformation-Ready Architecture
Defined roadmap enabled large-scale digital initiatives while protecting day-to-day customer operations.
Scalable Governance Framework
Integration CoE established long-term governance and best practices for sustainable growth.
Future-Proof Digital Foundation
Home Group gained a structured, enterprise-grade integration approach supporting ongoing digital transformation aligned with their social mission.
Technology Stack
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