NetSuite Transformed OKA’s Inventory Management
and Sales Efficiency
Client Overview
OKA is a well-known home furnishings brand founded in the UK in 1999 as a mail-order interior company specializing in handcrafted rattan accessories and storage. Over the years, OKA has expanded into a premium home décor and furniture retailer offering curated collections, handmade-to-order furniture, and interior design services. With a growing presence that includes 13 retail stores in the UK, three in the United States, and a strong eCommerce platform, OKA required a robust technology foundation to support its expanding operations and maintain consistent service quality across all channels.
Business Objective
OKA sought to modernize its inventory management and order fulfillment processes to support its expanding retail and digital operations. The goal was to gain real-time visibility into inventory levels, streamline procurement workflows, and automate complex order handling scenarios for specialized product lines. By optimizing its NetSuite ERP environment, OKA aimed to reduce manual intervention, improve order accuracy, enhance payment processing reliability, and provide business teams with actionable insights into stock availability and inventory aging.
Industry
Retail/eCommerce
Platform
Oracle NetSuite ERP
Service
Inventory Management Optimization
Challenges
Complex Fulfillment Requirements
Special product lines such as Cabana products required unique packaging and fulfillment workflows, creating operational complexity.
Limited Visibility
The organization struggled to track back-ordered items and aging inventory in real time, affecting supply chain planning.
Inventory and Order Processing
Manual processes and incomplete automation caused delays in order fulfillment and increased the likelihood of operational errors.
Payment Gateway Discrepancies
Payment reflections within the Adyen gateway were inconsistent, creating challenges in financial reconciliation.
Data Transfer Issues
Unstable SFTP connections caused delays in transferring operational data between systems.
Looking to optimize inventory visibility and automate order fulfillment using NetSuite? NeosAlpha helps retail brands streamline inventory operations and integrate ERP systems for scalable growth.
Explore Our NetSuite Integration CapabilitiesSolutions
Automated Handling for Cabana Product Orders
A custom User Event Script was implemented in NetSuite to automatically identify sales orders containing Cabana products. The script flagged these orders and routed them to a specialized packaging queue to ensure proper handling.
Optimized Purchase Order Wave Processing
Custom saved searches were configured to refine the management of purchase order waves. Advanced PDF templates were developed to present procurement data in a structured format, improving visibility for procurement teams.
Automated Made-to-Order Location Updates
Custom client scripts were developed to automatically update item locations for made-to-order products based on predefined business rules. This eliminated manual updates and accelerated order processing.
Order Hold Mechanism for Stock Shortages
Client scripts and MapReduce scripts were implemented to automatically place sales orders on hold when inventory levels were insufficient. User Event scripts ensured that stock availability checks occurred before orders proceeded to fulfillment.
Back-Order Tracking with RESTlet Integration
A RESTlet-based API integration was developed to connect NetSuite with Boomi. This enabled real-time updates on back-ordered items and improved visibility of order statuses across systems.
Advanced Inventory Aging Analysis
Enhanced saved searches were implemented to provide detailed insights into inventory aging and stock movement trends. This allowed OKA to better manage product lifecycle and stock rotation strategies.
Adyen Payment Gateway Optimization
Custom user event scripts and additional NetSuite fields were implemented to resolve payment reflection discrepancies with the Adyen gateway. Payment processing profiles were configured and validated within the NetSuite sandbox environment to ensure reliable transaction processing.
Secure SFTP Connectivity Improvements
Customized secrets and connector configurations were updated to resolve SFTP issues, ensuring stable and secure data exchange between integrated systems.
Results
Improved Operational Efficiency
Automation of specialized order handling and procurement workflows significantly reduced manual effort and operational errors.
Enhanced Inventory Visibility
Real-time reports enabled OKA teams to monitor stock levels, aging inventory, and back-ordered items with greater accuracy.
Faster Decision-Making for Inventory Management
Complex inventory insights became accessible through one-click reports, improving productivity and planning capabilities.
Reliable Payment Processing
Enhanced integration with the Adyen payment gateway ensured accurate and timely financial transactions.
Technology Stack
Related Case Studies
Get in touch
Tell us what you're looking for and we'll get you connected to the right people.