NetSuite EDI & eCommerce Integration
for OKA to Improve Order Accuracy and Fulfilment Speed
Client Overview
OKA Direct is a British luxury home furniture retailer founded in 1999. Known for its distinctive mix-and-match interior design philosophy, OKA offers premium furniture, lighting, and home décor products through both physical stores and online channels.
As a fast-growing retail brand operating across eCommerce and brick-and-mortar sales channels, OKA required a scalable and integrated digital ecosystem to support operational efficiency and customer experience.
Business Objective
OKA sought to modernize its retail operations by integrating its ERP, eCommerce, CRM, payment gateway, and third-party logistics (3PL) systems into a unified, automated architecture.
Key objectives included:
- Enhancing the customer shopping experience across channels
- Expanding customer reach and revenue growth
- Increasing order processing speed and accuracy
- Reducing manual operational overhead
- Ensuring scalable, low-maintenance integration architecture
The broader goal was to build a connected digital backbone capable of supporting continued growth in a competitive retail environment.
Industry
Retail / e-Commerce
Platform
Boomi
Service
EDI and E-Commerce Integration
Challenges
Multi-Platform Ecosystem
All the core systems of OKA operated with limited integration, creating process inefficiencies.
3PL Communication
The 3PL provider relied on EDI transactions for warehouse and shipping communications, requiring structured handling of EDI documents.
Hybrid Requirements
The integration framework needed to support both modern API-based communication and traditional EDI-based transactions.
Scalability & Maintainability
The solution had to remain easy to monitor, maintain, and extend with minimal operational overhead.
Automate EDI transactions, eliminate manual errors, and accelerate fulfilment with our enterprise-grade Boomi EDI services.
xplore Our Boomi EDI Integration ServicesSolutions
Boomi as Unified Integration Layer
Boomi iPaaS was selected to handle both API-driven and EDI-driven integrations within a single architecture.
EDI Integration with 3PL (Korber)
Implemented EDI X12 transactions over AS2 protocol to integrate NetSuite with Korber 3PL. Integrated document types included - EDI 940, EDI 943, EDI 944, EDI 945, and EDI 947 which enabled automated warehouse communication and shipment visibility.
NetSuite–Salesforce Integration
Developed real-time synchronization of Customers, Opportunities, and Products between Salesforce and NetSuite using Boomi connectors.
NetSuite–Magento Integration
Built secure API-based integration using Boomi HTTPClient connector with OAuth2.0 authentication to: Synchronize orders and returns Maintain accurate inventory Update product and pricing data
Secure & Scalable Architecture
Designed a framework that supports monitoring, simplified maintenance, and future extensibility with minimal operational cost.
Results
Improved Order Accuracy & Fulfilment Speed
Real-time synchronization across ERP, eCommerce, and 3PL improved operational efficiency.
Enhanced Customer Experience
Accurate order tracking and streamlined processing improved both online and in-store experiences.
Reduced Operational Costs
Automation reduced manual intervention and simplified system maintenance.
Increased Revenue Enablement
A connected ecosystem enabled OKA to scale operations and expand customer reach confidently.
Technology Stack
Related Case Studies
Get in touch
Tell us what you're looking for and we'll get you connected to the right people.