Client Account Manager

UK
|
6+ Years

Job Description

The Account Manager will act as a trusted partner to customers, ensuring they achieve maximum value from the company’s products and services. With 6+ years of experience, the role is responsible for driving customer satisfaction, retention, adoption, and long-term account health, while identifying growth opportunities aligned with customer outcomes.

Job Roles & Responsibilities

  • Own and grow a portfolio of customer accounts
  • Drive renewals, contract extensions, and expansion revenue
  • Identify and close upsell and cross-sell opportunities
  • Build strong relationships with senior customer stakeholders
  • Ensure customer satisfaction to maximise retention and lifetime value
  • Collaborate with internal teams (sales, product, support, operations) to resolve issues and improve customer experience
  • Advocate for customers internally, sharing feedback and insights with product and leadership teams
  • Identify expansion opportunities where they align with customer needs and success
  • Support contract renewals and commercial discussions in partnership with sales
  • Maintain accurate customer records, success plans, and forecasts in CRM and CS tools
  • Manage escalations and ensure timely resolution of customer issues

Skills and Qualifications

  • 6+ years’ experience in Account Management, Customer Success, or a similar role in IT Consulting and Services Industry
  • Proven experience managing renewals, account growth, and customer retention
  • Strong commercial acumen with the ability to balance customer value and revenue growth
  • Excellent stakeholder management, communication, and negotiation skills
  • Experience working with senior and C-level client stakeholders
  • Data-driven mindset with experience using CRM and customer success tools
  • Strong problem-solving and escalation management skills

Desirable

  • Understanding of software platforms like iPaaS, APIM, ERP, Data, AI Agents
  • Familiarity with cloud platforms such as AWS, Azure, or Google Cloud
  • Experience supporting technically complex or solution-based customer accounts

Salary and Perks

  • In line with an individual’s skills and experience.

 

Interested candidates can send their application and CV to careers@neosalpha.com

Apply Here

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